Privacy Policy

The Privacy Policy of ffr24.es applies to personal data provided by the company's customers, both for the provision of various types of services and for the performance of other interactions, generally in electronic format, as well as for customer participation in company promotions, the provision of technical support to the customer, and warranty service.

ffr24.es reserves the right to make changes and additions to the current provisions of the Privacy Policy, and these changes and additions will take precedence over the current provisions of the Policy. Please note that the services provided by ffr24.es may contain links to third parties who have their own provisions of the Private Information Protection Policy. In such cases, ffr24.es is not responsible for the content and compliance with the provisions of the Privacy Policy of any external company. By providing ffr24.es with your personal data, the customer gives full consent to its processing in the ways provided for in the current provisions of the company's Privacy Policy.

Procedure for collection, storage and deletion of personal data

ffr24.es collects personal data only with the user's consent and exclusively to provide the customer with a service that requires private information: purchase in the online store, participation in promotions, warranty and technical service. To prevent the leakage of the customer's personal data, ffr24.es uses a full range of information security measures (technical and organizational).

The maximum period for storing the customer's personal data is 75 years from the moment the company receives private information. In other cases, the company retains the customer's personal data until its activity ceases.

The deletion, anonymization or blocking of the personal data or a part of them of the client is carried out to exclude the possibility of further processing of such information.

ffr24.es collects personal data of the client in the following categories:

Technical Information:

access time and IP address;
sources of transition to the company's Internet resource;
Internet pages that the user visited;
views of advertising banners;
other technical information provided by the user's browser;
customer's phone number (in case of calling the numbers indicated on the company's website).

When registering on the site www.ffr24.es, owned by ffr24.es, the company collects the client's personal information necessary for user authentication / personalization of services / order delivery / communication with the client:

username;
email, phone number and address (in case of delivery of goods to any address);
date of birth (in case of participation in the program of assigning ON-bonuses for the birthday);
password of the personal account.

Information about user actions:

information about agreements/contracts between the client and the company;
information about requests and inquiries directed to the company;
data about the products purchased by the client and the services that the client has used;
payments made and other financial information provided by Spanish law

Purposes of processing personal data of ffr24.es clients:

sale of products and provision of other services to the client;
taking into account client wishes (when developing a new product or service);
informing the client about promotions, discounts and special offers via email and SMS mailings;
establishing feedback with the client.

ffr24.es does not provide personal data of clients to third parties, except in the following cases:

obtaining direct consent from the user to transfer his/her personal data to a third party;
at the request of law enforcement agencies in accordance with applicable law;
merger or acquisition of the company.

Use of Cookies and pixel tags by ffr.nispero.org

Cookies allow collecting the following information about the client: IP address / operating system / browser type / addresses of referring sites. This is necessary to improve the services provided to the client of the company (saving the password on the site www.ffr24.es when closing the browser, analyzing traffic, etc.). Pixel tags serve for graphical reflection on the site of impersonal information about users (visitor / view counters on the site). At his/her wish, the client can prevent the tracking of his/her actions at any time by disabling Cookies.

Rights of users regarding personal data

All clients of ffr24.es have the opportunity to edit personal data in their personal account. If the user wishes to stop the processing of his/her personal data, the client must contact ffr24.es