FAQ Page (Frequently Asked Questions)

Payment

1. What payment methods are available at ffr24.es?

We offer the following payment methods:

  • Cash or card upon receipt (pickup only).
  • Payment with VISA or MAESTRO card through the STRIPE system (for all delivery types).

Delivery

2. What delivery methods do you offer?

  • Courier delivery.
  • Pickup at the café's location point. See the contacts.

Discounts and Promotions

3. Are there discounts for large orders?

Yes, we offer constant discounts for individual orders:

  • 5% for new clients.

4. How can I find out about current promotions and discounts?

All current promotions and discounts are published in the "Discounts" section on the main page of the website and on the "Promotions" page. Discounted products are displayed with the original price crossed out.

Customer Support

5. How can I contact customer support?

You can contact us through:

  • The contact form on the website.
  • On WhatsApp: +34 602 34 26 32.
  • By email: info@ffr24.es.

6. How quickly can I expect a response to my inquiry?

We try to respond to inquiries within 15 minutes during working hours.

Order Processing

7. Is it necessary to register to process an order?

No, registration is not required. You can process an order as a guest, but registered users get access to the order history and exclusive offers.

8. How can I change or cancel an order?

To change or cancel an order, contact our customer support service via WhatsApp or email as soon as possible.

General Questions

If you have any questions, contact us in the way that is most convenient for you. We are always happy to help!